Important phone numbers every international student in Australia should know.

Lifeline

13 11 14

Crisis support and suicide prevention services. Confidential.

Beyond Blue

1300 22 4636

Support and information for people dealing with anxiety, depression, and suicide prevention.

Kids Helpline

1800 55 1800

Free, confidential counselling for young people aged 5 to 25. Excellent for students.

Suicide Call Back Service

1300 659 467

Counselling and support for people feeling suicidal or impacted by suicide.

Mental Health Hotline

1800 648 911

General mental health support and referrals (or check your state/territory for a specific local line).

SANE Australia

1800 187 263

National mental health charity providing complex mental health support for people over 18.

Head to Health

1800 595 212

Australian Government's support line to help you find and access mental health services and support that is right for you.

Healthdirect

1800 022 222

Free, 24/7 health advice line staffed by registered nurses. Call if unsure if you need a doctor or need advice.

Poisons Information Centre

13 11 26

Advice if you suspect poisoning from chemicals, medicines, plants, or venomous creatures.

National Relay Service (NRS)

133 677

For people who are deaf or hard of hearing, or have a speech impairment. It helps you make and receive phone calls.

Home Affairs Global Service Centre

+61 2 6196 0196

Student Visa and general immigration enquiries (for callersoutsideAustralia).

Immigration General Enquiries (In Australia)

131 881

General information on temporary and permanent visa categories.

Translating and Interpreting Service (TIS National)

131 450

Immediate, over-the-phone translation and interpreting services for official business (e.g., with your bank, utility company, or a non-emergency call to a service provider).

Residential Tenancies Authority (RTA)

1300 366 311

Official Queensland Government body for residential tenancy (renting) advice, help with bond refunds, and resolving disputes with landlords.

Tenants Queensland (QSTARS)

1300 744 263

Free, independent advice and support for renters in Queensland, including those in Brisbane.

Legal Aid Queensland

1300 651 188

Provides free legal information and advice for Queensland residents, Monday to Friday. Overseas callers can use +61 7 3182 5181.

Brisbane City Council

(07) 3403 8888

The main contact for local council services like reporting public safety concerns, local law issues, or general city information. Available 24/7.

Australian Taxation Office (ATO)

13 28 69

For enquiries about tax file numbers (TFN), tax returns, and superannuation.

Centrelink (Services Australia)

13 28 50

For enquiring about government payments and student support services (eligibility for payments is usually highly restricted for international students).

Fair Work Ombudsman

13 13 94

For help with workplace rights and obligations, including minimum wage, leave, and unfair dismissal. Essential for any student working part-time.

1800 QSTUDY (Queensland Student Hotline)

1800 778 839

24/7 International Student Hotline. Provides information and referrals for accommodation, health, employment, legal issues, and after-hours support for all students in Queensland.

Translink (Queensland)

13 12 30

Public transport information (Bus, Train, Ferry) for Queensland. Can assist with general Lost & Found for public transport.

Emergency Services

000 (Triple Zero)

Police, Fire, or Ambulance in life-threatening or time-critical situations. This is the single most important number.

Police Assistance Line

131 444

Non-urgent police matters, reporting a crime that is not an emergency, or general police enquiries.

State Emergency Service (SES)

132 500

For emergency help in flood, storm, or tsunami (e.g., a tree has fallen on a house, major roof damage).

Crime Stoppers

1800 333 000

To report information about unsolved crimes or suspicious activity anonymously.